IT NETWORK SERVICES
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7 DAYS x 24 HOURS, IT OUTSOURCING & SUPPORT SERVICE ALL OVER JAPAN
Japanese
IT NETWORK SERVICES
We offer a range of functionalities in the field of IT Network
managed services with agreed SLA to meet customer’s business needs.
Asset Management
End User Computing
Hardware Break-Fix Support
Data Center Services
Offsite/Remote Support
WAN/WLAN Network Transformation, Site Surveys and Installations
Data Storage Solutions Technical Support
IMACD Services
RESOURCE SERVICES
We provide our customers the professional IT resources
needed to support their business here in Japan.
Business Support Model
- Dispatch (Oncall) Support Model
- Dedicated (FTE) Support Model
with/without back-fill resource(s)
Service Availability
We provide service(s) based on your selected SLA.- 24 x 7 x 8 (24 hours a day/7 days a week/engineer within 8 hours)
- 8 x 5 x 8 (8 hours a day/5 days a week/engineer within 8 hours)
- 8 x 5 x NBD (8 hours a day/5 days a week/engineer on next business day)
Engineer’s Language Availability
- Japanese-native speaking engineer
- English-native speaking engineer
- Bilingual (Japanese and English) engineer
IT BUSINESS PARTNERS
We are dedicated in providing professional and efficient IT solutions
to various multi-national, international and domestic companies seeking
introduction and continued IT services support within Japan.
Planetworks' CUSTOMER FEEDBACK
“
“Please accept my thanks and appreciation for your team in their eagerness to provide and diligence in following
through to insure top-flight service in conjunction with our needs in Japan.”
~ Technical Resource Specialist from an IT Business Partner
with headquarters in U.S.A
“
“Planetworks coordinated superbly throughout the activity. Thank you very much for the help
and support.”
~ Project Manager from a leading OEM company in U.S.A. during
a network migration activity