We offer a range of functionalities in the field of IT Network
managed services with agreed SLA to meet customer’s business needs.

Asset Management

End User Computing

Hardware Break-Fix Support

Data Center Services

Offsite/Remote Support

WAN/WLAN Network Transformation, Site Surveys and Installations

Data Storage Solutions Technical Support

IMACD Services


We provide our customers the professional IT resources
needed to support their business here in Japan.

Business Support Model

  • Dispatch (Oncall) Support Model
  • Dedicated (FTE) Support Model
    with/without back-fill resource(s)

Service Availability

We provide service(s) based on your selected SLA.
  • 24 x 7 x 8 (24 hours a day/7 days a week/engineer within 8 hours)
  • 8 x 5 x 8 (8 hours a day/5 days a week/engineer within 8 hours)
  • 8 x 5 x NBD (8 hours a day/5 days a week/engineer on next business day)

Engineer’s Language Availability

  • Japanese-native speaking engineer
  • English-native speaking engineer
  • Bilingual (Japanese and English) engineer


We are dedicated in providing professional and efficient IT solutions
to various multi-national, international and domestic companies seeking
introduction and continued IT services support within Japan.

“Please accept my thanks and appreciation for your team in their eagerness to provide and diligence in following through to insure top-flight service in conjunction with our needs in Japan.”
~ Technical Resource Specialist from an IT Business Partner with headquarters in U.S.A
“Planetworks coordinated superbly throughout the activity. Thank you very much for the help and support.”
~ Project Manager from a leading OEM company in U.S.A. during a network migration activity